FREQUENTLY ASKED QUESTIONS
Yes, we have phone sales & support 7 days a week. The physical store is open Mon-Thurs 12-5, Fridays 12-4 and Sat 9-12. We are often available in the morning as well by appointment if you require.
Absolutely. We have the largest inventory in Canada of log home supplies. Sometimes though, someone will order a specific color for a big job and we may run short for a few days. It is always a good idea to get your supplies early (before your labour is ready) so you don’t end up with a surprise wait.
Yes in most cases we can and do. If the order is in by noon MST, there is a good chance it will go out the same day. If your order is time sensitive, please let us know and we will do out best to accommodate.
For orders over $1000 we can include shipping to 100+ locations throughout Canada. Other free shipping locations are available too, but you need to check with us first on those so we can get an updated quote.
Yes, we do returns within 30 days. The product needs to be in new condition and unopened. It also must not have frozen. There is a 15% restocking fee for returns and shipping is the responsibility of the client.
CONTACT US FOR ANY QUESTIONS
Log Supplies and Inspections
In 1977 our family built our first log home and we’ve been in love ever since. We stopped building years ago to focus on and train the 3rd generation how to properly maintain and restore these beautiful homes. We carry the industries highest quality producs and pride ourselves on the service and knowledge we provide.
FREQUENTLY ASKED QUESTIONS
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CONTACT US FOR ANY QUESTIONS
What our clients are Saying
We've owned our log home for over ten years and I have a pretty good understanding of maintenance and construction issues. I must say his knowledge, advice and service was excellent. I was most impressed with the immediate (same day) turn around on my order. I will certainly be doing business with Canada’s Log Home Store in the future.
Perfect !! We were forced to shop out of town, as Thunder Bay did not have what we needed...Not great. Luckily we came across this website "Canada's log home store" ..Wow impressed ! Bruce was fabulous, our product was shipped the same day. it arrived in 4 days. So happy. Do not hesitate to order from this company. Super happy .
Great customer service, I am hobby builder and ordered on a Saturday got an immediate response and was able to change the product format to get a quicker delivery. Product was very well packed and I am very satisfied.
Not only did he have great knowledge and experience, he took the time to really find out what my needs were to be sure that he was offering us the correct product. His friendly and supportive nature made doing business super easy - the prices were great - and the finished product was amazing! Definitely highly recommend them for any of your log home needs!
Very helpful and knowledgeable in finding me products I needed that where hard to find anywhere else. Shipped out right away and price was good. Good inventory/selection on website. Highly recommend for all log home owners.
Thanks for all the help and assistance. I highly recommend you to anyone with a log home. Your support through the entire restoration process is outstanding.