We do accept returns. You can return unopened items, in the original packaging, in saleable condition within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Returns are subject to a maximum 25% restocking fee and original shipping charges.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable. Tinted stain is non-refundable. **Returns are not available on products purchased after Sept 15 each year due to cold weather. We need to ensure returned products have never been frozen.
To follow-up on the status of your return, please contact us at info@loghomestore.ca
Shipping
To return the item you purchased, please email info@loghomestore.ca for an Return Authorization Number.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
